Personal data processing policy

Last updated 11.11.2026

1. What data we collect

• At registration: login, email address, password hash. The password is never stored in plain text and is never shared.
• When using the service: links you send for download, and information about the files (title, duration, size).
• Technical: IP address, browser type, time of access — for protection against abuse and to limit registration frequency.
• When paying: payment identifier and amount. Bank card details are processed by the payment service; they do not reach us.

2. Why we process it

• providing access to the service features and applying plan limits;
• confirming the email address and restoring access;
• processing payments and issuing receipts;
• protecting the service from automated attacks and abuse;
• meeting legal requirements.

Legal grounds: performance of the agreement (the offer), the user's consent, and the operator's legitimate interest in protecting the service.

3. Where and how long we store it

Data is stored on servers located in the territory of the Russian Federation. Periods:

• account record — until the account is deleted;
• downloaded files — no longer than 6 hours, then deleted automatically;
• payment records — 5 years (accounting requirement);
• IP addresses in registration logs — 1 hour.

4. Who we share it with

Data is passed to third parties only to the extent needed to provide the service: to the Duckgo payment system (payment details), to the email provider (the recipient's address for delivering the message). In other cases — only on a legally binding request from an authorised body.

5. Your rights

You may request information about the processing of your data, ask for it to be clarified, blocked or deleted, and withdraw consent to processing. Send requests to [email protected] from the address registered in your account. The reply period is 10 business days.

Deleting an account removes the related data, except for records that the law requires us to keep.

6. Cookies

We use one technical cookie — to keep you signed in after logging in. There are no advertising or analytics cookies. Disabling cookies in your browser makes signing in impossible.

7. Operator

to be confirmed
Email: [email protected]